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We understand that sometimes purchases may not meet your expectations. At VEROTROVE, we strive to make the return and exchange process as hassle-free as possible within our 7-day policy from the date of delivery.
To initiate a return or exchange, please ensure your item meets the following criteria:
It must be unused and in the same condition as when you received it.
All original tags must be attached.
It must be in its original packaging.
Unfortunately, if more than 7 days have passed since your order was delivered, we regret that we cannot offer you a refund or exchange.
For a smooth and efficient process, we encourage you to capture a package opening footage, retain your order receipt or proof of purchase and contact our customer service team promptly with any concerns. We're here to assist you every step of the way to ensure your satisfaction with our products.
To initiate a return for your order, please follow these steps for a hassle-free process:
1.Visit Your Order Page: Log in to your account on our website and navigate to your order history. Select the specific garment you wish to return.
2.Initiate Return: Follow the prompts to initiate the return process. Provide details such as the reason for return and any specific comments regarding the issue.
3.Schedule Reverse Pickup: Once your return request is approved, you can schedule a reverse pickup if available in your area. Simply select a convenient time slot for the courier to collect the package from your specified address.
4.Non-refundable Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
5.Return Shipping Process: The courier company will attempt to pick up your shipment twice. If they are unable to collect the package after two attempts, you will need to send the shipment back to our company address at your own expense. If the product has been collected by the courier partner and is subsequently returned to you due to unexpected circumstances, the courier partner may request you to show a government-issued ID as evidence of the handover.
6.Timeframe for Exchanges: Depending on your location, the time it takes for your exchanged product to reach you may vary. We strive to process exchanges promptly once we receive and inspect the returned item.
Thank you for choosing VEROTROVE. We appreciate your understanding and look forward to serving you again soon.
Package Opening Footage
We encourage customers to take package opening footage as a proactive approach to ensuring transparency and clarity in the return process. Here’s how it benefits both the customer and the business:
1.Verification of Product Condition: By recording the unboxing or package opening, customers can document the initial condition of the product received. This footage serves as evidence in case of disputes regarding the product’s state upon arrival.
2.Proof of Wrong Product: If a customer receives the wrong product, the footage provides visual proof of the discrepancy. This helps streamline the return process and provides clarity to customer service representatives handling the case.
3.Enhanced Customer Confidence: Knowing that they have documented evidence of the package opening, customers feel more secure in initiating returns. This transparency builds trust and confidence in the business’s commitment to fair and efficient customer service.
4.Streamlined Refund Process: With clear evidence from the package opening footage, the business can promptly assess refund eligibility. This reduces delays and ensures a smoother resolution for the customer.
Overall, leveraging package opening footage as part of the return process enhances accountability and customer satisfaction, contributing to a positive shopping experience with fewer misunderstandings or disputes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will then proceed to notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited to your original method of payment within 7-10 working days.
Please note the following specific policies:
No returns, only exchanges, will be applicable on all orders purchased during sale periods.
Orders made during BOGO Sales (Buy 1 Get 1 Free) or similar promotions where free products are included are not eligible for returns. Exchanges may be possible depending on availability and specific terms of the promotion.
Self-Ship
If your Pin-code is not serviceable for our pickup service, please follow these steps for self-shipping your return:
1.Self-Ship Process: Pack the product securely in its original packaging, ensuring it meets our return criteria (unused, with tags attached).
2.Shipping Cost: You will need to bear the shipping cost for returning the product. Retain the Docket Slip provided by your chosen shipping carrier.
3.Refund of Shipping Charges: To qualify for a refund of the shipping charge, please provide us with the Docket Slip as proof of shipment.
4.Return Address: Ship the package to our company address, which will be provided to you upon initiation of the return process.
Once we receive your returned item and confirm its condition, we will process your refund, including the shipping charge if applicable, within the specified time-frame.
Late or missing refunds (if applicable)
If you have not yet received your refund, please follow these steps:
1. Check Your Account : Log in to your account on our website and verify the status of your refund.
2. Verify Payment Method: Ensure that the original payment method used for the purchase is active and accessible.
3. Contact Us: If you have completed the above steps and still have not received your refund, please reach out to us at support@verotrove.com. Our customer service team will promptly assist you in resolving the issue.
We are committed to ensuring that every refund is processed efficiently and that our customers receive the appropriate resolution. Thank you for your patience and understanding.
Sale items (if applicable)
Regarding sale items, our policy ensures clarity and fairness:
1.Refund Eligibility: Only regular priced items are eligible for refunds. Unfortunately, items purchased on specific sale days or promotional events may not be eligible for refunds or returns. This policy applies to items clearly marked as non-refundable during sale periods.
2.Sale Item Exceptions: If you have purchased an item during a promotional sale where refunds are not applicable, please note that these items are final sale and cannot be returned or refunded. We encourage customers to review product details and refund policies before making a purchase during such events.
3.Exchange Options: Depending on availability and our exchange policies, we may offer exchanges for sale items if they meet our exchange criteria (defective, damaged, or size issue). Please contact our customer service team for assistance with exchanges related to sale items.
We strive to provide clear and transparent policies to ensure a positive shopping experience for all customers. If you have any questions or need further clarification regarding our sale item policies, please do not hesitate to reach out to our customer service team.
To initiate a return or exchange, please ensure your item meets the following criteria:
It must be unused and in the same condition as when you received it.
All original tags must be attached.
It must be in its original packaging.
Unfortunately, if more than 7 days have passed since your order was delivered, we regret that we cannot offer you a refund or exchange.
For a smooth and efficient process, we encourage you to capture a package opening footage, retain your order receipt or proof of purchase and contact our customer service team promptly with any concerns. We're here to assist you every step of the way to ensure your satisfaction with our products.
To initiate a return for your order, please follow these steps for a hassle-free process:
1.Visit Your Order Page: Log in to your account on our website and navigate to your order history. Select the specific garment you wish to return.
2.Initiate Return: Follow the prompts to initiate the return process. Provide details such as the reason for return and any specific comments regarding the issue.
3.Schedule Reverse Pickup: Once your return request is approved, you can schedule a reverse pickup if available in your area. Simply select a convenient time slot for the courier to collect the package from your specified address.
4.Non-refundable Shipping Costs: Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
5.Return Shipping Process: The courier company will attempt to pick up your shipment twice. If they are unable to collect the package after two attempts, you will need to send the shipment back to our company address at your own expense. If the product has been collected by the courier partner and is subsequently returned to you due to unexpected circumstances, the courier partner may request you to show a government-issued ID as evidence of the handover.
6.Timeframe for Exchanges: Depending on your location, the time it takes for your exchanged product to reach you may vary. We strive to process exchanges promptly once we receive and inspect the returned item.
Thank you for choosing VEROTROVE. We appreciate your understanding and look forward to serving you again soon.
Package Opening Footage
We encourage customers to take package opening footage as a proactive approach to ensuring transparency and clarity in the return process. Here’s how it benefits both the customer and the business:
1.Verification of Product Condition: By recording the unboxing or package opening, customers can document the initial condition of the product received. This footage serves as evidence in case of disputes regarding the product’s state upon arrival.
2.Proof of Wrong Product: If a customer receives the wrong product, the footage provides visual proof of the discrepancy. This helps streamline the return process and provides clarity to customer service representatives handling the case.
3.Enhanced Customer Confidence: Knowing that they have documented evidence of the package opening, customers feel more secure in initiating returns. This transparency builds trust and confidence in the business’s commitment to fair and efficient customer service.
4.Streamlined Refund Process: With clear evidence from the package opening footage, the business can promptly assess refund eligibility. This reduces delays and ensures a smoother resolution for the customer.
Overall, leveraging package opening footage as part of the return process enhances accountability and customer satisfaction, contributing to a positive shopping experience with fewer misunderstandings or disputes.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will then proceed to notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited to your original method of payment within 7-10 working days.
Please note the following specific policies:
No returns, only exchanges, will be applicable on all orders purchased during sale periods.
Orders made during BOGO Sales (Buy 1 Get 1 Free) or similar promotions where free products are included are not eligible for returns. Exchanges may be possible depending on availability and specific terms of the promotion.
Self-Ship
If your Pin-code is not serviceable for our pickup service, please follow these steps for self-shipping your return:
1.Self-Ship Process: Pack the product securely in its original packaging, ensuring it meets our return criteria (unused, with tags attached).
2.Shipping Cost: You will need to bear the shipping cost for returning the product. Retain the Docket Slip provided by your chosen shipping carrier.
3.Refund of Shipping Charges: To qualify for a refund of the shipping charge, please provide us with the Docket Slip as proof of shipment.
4.Return Address: Ship the package to our company address, which will be provided to you upon initiation of the return process.
Once we receive your returned item and confirm its condition, we will process your refund, including the shipping charge if applicable, within the specified time-frame.
Late or missing refunds (if applicable)
If you have not yet received your refund, please follow these steps:
1. Check Your Account : Log in to your account on our website and verify the status of your refund.
2. Verify Payment Method: Ensure that the original payment method used for the purchase is active and accessible.
3. Contact Us: If you have completed the above steps and still have not received your refund, please reach out to us at support@verotrove.com. Our customer service team will promptly assist you in resolving the issue.
We are committed to ensuring that every refund is processed efficiently and that our customers receive the appropriate resolution. Thank you for your patience and understanding.
Sale items (if applicable)
Regarding sale items, our policy ensures clarity and fairness:
1.Refund Eligibility: Only regular priced items are eligible for refunds. Unfortunately, items purchased on specific sale days or promotional events may not be eligible for refunds or returns. This policy applies to items clearly marked as non-refundable during sale periods.
2.Sale Item Exceptions: If you have purchased an item during a promotional sale where refunds are not applicable, please note that these items are final sale and cannot be returned or refunded. We encourage customers to review product details and refund policies before making a purchase during such events.
3.Exchange Options: Depending on availability and our exchange policies, we may offer exchanges for sale items if they meet our exchange criteria (defective, damaged, or size issue). Please contact our customer service team for assistance with exchanges related to sale items.
We strive to provide clear and transparent policies to ensure a positive shopping experience for all customers. If you have any questions or need further clarification regarding our sale item policies, please do not hesitate to reach out to our customer service team.
