Last updated: 9 November 2026

We understand that sometimes a purchase does not turn out the way you hoped. At VeroTrove, we want returns and exchanges to feel easy and stress-free, so here is exactly how we make it right, in plain words.

Our promise

We check every piece with care before it leaves us. If something arrives damaged, defective or not what you ordered, that is on us, and you will never pay a rupee to put it right.

Return window

You have 7 days from the day your order is delivered to ask for a return or exchange. After that we are not able to accept requests, but if there is a defect, tell us anyway with photos and we will look into it.

When it is free

If your item is defective, damaged in transit or the wrong product, we are sorry, and we will fix it at no cost to you. Just send us clear photos (or your unboxing video, if you have one) within 7 days of delivery. We arrange a free pickup and send a replacement or refund your full order value, whichever you prefer.

If you change your mind

It happens, and we are happy to help. You can return unused items with all tags attached, in the original packaging. We charge a small flat return fee of ₹100 (inclusive of taxes) towards the pickup, deducted from your refund. If you would rather not pay it, choose store credit when you request the return: the fee is waived and you receive the full value as credit for your next VeroTrove purchase.

Size exchanges

Not the right fit? We want you to love how your VeroTrove feels, so you can exchange for another size once per order. A flat fee of ₹100 (inclusive of taxes) covers the pickup, and we ship your new size to you at no extra charge. We will send you a secure payment link before booking the pickup. If your size is out of stock, we waive the fee and offer you store credit or a refund instead.

How to start

No emails and no forms. Just message us on WhatsApp, the way you would text a friend.

1. Open WhatsApp and send the word "Return" or "Exchange" to +91 81043 84005. You get a reply straight away.
2. Reply in the same chat with your order number, the item, and what happened. If it arrived damaged, defective or wrong, add a photo or two. Please do this within 7 days of delivery.
3. Our team reads your message personally and confirms in the same chat, usually within 24 to 48 hours. For size exchanges, we send a secure payment link in the same chat before booking the pickup.
4. We book a free pickup from your address. Hand over the item in its original packaging. Our courier may ask to see a government ID when collecting.
5. After the parcel reaches us, we inspect it and confirm the outcome right here on WhatsApp.

Prefer email? You can also write to support@verotrove.com with the same details, and we will take care of you just the same.

Condition we need

To keep things fair for everyone, the item should be unworn, unwashed and unaltered, with every tag attached and in its original packaging. If a parcel comes back worn, washed, marked or missing tags, we will not be able to refund or exchange it, and we will send it back to you with a note explaining why.

Refund timeline

As soon as your parcel passes our quality check, we send your refund to the original payment method and let you know on WhatsApp. Most banks show it within 7 to 10 working days.

Cancellation

Changed your mind before your order ships? No problem. Message us on WhatsApp at +91 81043 84005 and we cancel it with a full refund. If it has already shipped, please follow the return steps above and we will take care of you.

Sale and promotional items

Items bought during sales, or as part of an offer such as buy one get one, are final sale for change-of-mind returns, because they are priced as low as we can. If they ever arrive defective or damaged, we cover them in full, as described under "When it is free".

Refused or undelivered parcels

If a delivery is refused or we cannot reach you, the parcel returns to us. Once it arrives, we refund your payment less a ₹100 handling fee (inclusive of taxes), which covers the two-way shipping we paid.

Fair use

We built these terms to be generous to genuine customers. To keep them sustainable, if an account or address makes repeated change-of-mind returns or exchanges (more than two in 90 days), we may offer exchange or store credit only on later orders. We may also have to decline a return that does not meet the conditions above.

If we cannot collect from your pin code

If our courier cannot reach your area, you can send the item back yourself. Keep the courier receipt. If your return qualifies for a free pickup, we reimburse your shipping cost against that receipt.

Contact and grievances

VeroTrove Help
WhatsApp: +91 81043 84005
Email: support@verotrove.com

We are always happy to hear from you, and we reply within 24 to 48 hours. If you have a complaint, write to the same address with your order number. We acknowledge it within 48 hours and aim to resolve it within one month.